Why technical support is an important part of virtual health care.
At OnCall Health, a phenomenal support experience has been a key component of our customer's success. In being apart of scaling the customer experience, I've taken it upon myself to understand the challenges from both ends of the call. A main focus of our team has not only been to deliver quality customer support, but educate and create self sufficient virtual care champions. Through the creation of training documentation, videos, and building a powerful self service chat bot. Patience, empathy, and continuous innovation are a core value of our technical support team. These values and approach have built a strong and health foundation for the future of virtual care.